Effective Date: 2023
At Blue Pilot Solution, we strive to provide our customers with high-quality tech services. We understand that circumstances may occasionally warrant a refund request. However, please note that our services are typically non-refundable, and this policy outlines the circumstances under which refunds may be considered.
1. Non-Refundable Services
1.1. In most cases, our services are non-refundable. This includes, but is not limited to, services, software licenses, and consulting services.
2. Refund Considerations
2.1. Refunds may be considered under the following circumstances:
- Billing Errors: If you believe you were billed in error or for services not received, please contact our customer support team within 14 days of the billing date.
- Service Unavailability: If you were unable to access or use a paid service due to a technical issue on our end and the issue cannot be resolved within a reasonable time.
2.2. Refund requests must be made in writing to our customer support team within 30 days of the purchase or billing date.
3. Refund Process
3.1. To request a refund, please provide us with a detailed description of the issue, along with any supporting documentation.
3.2. Refund requests will be reviewed by our team, and decisions will be made on a case-by-case basis.
4. Contact Us
If you have any questions or need to request a refund, please contact our customer support team at Blue Pilot Solution.
5. Governing Law
5.1. This Refund Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia. By using our services, you acknowledge and agree to the terms of this Refund Policy.